Shipping policy

Handling Time
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You'll receive a confirmation email with tracking as soon as your order ships.

Transit Time

• Standard Shipping: 4–6 business days (Monday–Friday) — free on every order, no minimum
• Express Shipping: 2–4 business days (Monday–Friday) — $15

Total delivery time is handling time plus transit time. For example, an order placed Monday with standard shipping typically arrives the following Monday through Wednesday of the week after.

Shipping Destinations We currently ship within the United States only.

Order Tracking Once your order ships, you'll receive a tracking number by email. Tracking can take up to 48 hours to show its first scan.

Questions Email hello@bynovanoir.com and we'll be happy to help.

Business Information
Store Name: NOVANOIR
Company Name: Nova Miami LLC
Address: 7901 4th St N, #35152, St. Petersburg, FL 33702, United States
Email: hello@bynovanoir.com
Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM EST; Saturday–Sunday Closed
We aim to respond within 24 hours on business days.